“Bus was 30 minutes late for pick up. Guide did not choose to speak English to us so we did not get any instructions/itinerary. We spent 3 1/2 hours picking people up and dropping people off in the morning. Second guide did speak English to us but ww missed alot of the history etc. Very rude shaking basket in from of you asking for tips. We did tip even though not good experience. All locations we were told to rush as we were running out of time.”

“We hadden een engels-talige excursie geboekt en hij was bijna kompleet in het Spaans. Ook hadden wij het vermoeden dat ze ons waren vergeten op te halen. De bezienswaardigheden waren wel interresant.”

“Very much enjoyed the day trip to the ruins & Cenote of Tulum. Sandro, Vicky & driver Jose were all wonderful hosts & guides. Appreciate the details & attention.”

“I was told to contact provider to confirm pick up time. I shouldn't need to do this - I provided details at booking so they should have contacted me. When I did call they couldn't find the booking. I spoke to the hotel Tui rep and she managed to sort it out with them. The excursion was fine but not great. The guide was pleasant but the tour of the Tulum ruins was poor and there was pretty much no information about the cenote. The price was good compared to other tours available.”