Loro Parque or Puerto de la Cruz round-trip transfer

We got there safely and the coach driver was very friendly which was nice. Clear guidance was provided about pick up and drop off time. The coach arrived on time for pick up in the morning which was a positive start to the day. The only problem was that the journey took 3 hours each way, which we had not anticipated. We stopped at a hotel approx 45 mins from Tenerife south airport, and were advised to allow one hour for the journey so three hours felt long.

After paying for this I decided that the pick up time was way to early at 07.30 am and the transfer time was 3hrs each way, 6hrs in a coach is a ridiculously long time and tried cancelling the order only to be informed that it would not be refunded, disappointing and felt like I’d been robbed.

Bus was 25-30 minutes late from expected pick up time and no communication to say it was going to be late and no apology when bus did arrive. Due to the bus picking us up late we had less time at the park. On returning the bus wanted to leave 45 minutes before the park closed so we missed shows etc.

The coach used was in poor repair with several broken air vents and the overhead liner falling off. Driver was erratic. There were several delays at pickups which lead to our journey being 3 hours and 10 minutes there (exceeding the 2 hours advised). There was no guide/rep on the bus after the 5th stop and the driver spoke limited English. Information on how many stops/how much longer would have been helpful with children to keep settled

.

I booked a transfer to Loro Parque. I arrived early, 15 minutes before departure (the bus was supposed to arrive at 08:20) and waited for over an hour, and they still haven't picked me up! Disappointment for the whole day!