9-11 Ground Zero walking tour with optional 9-11 Museum and One World Observatory tickets
Attractions & guided tours

9-11 Ground Zero walking tour with optional 9-11 Museum and One World Observatory tickets

4.7/5

Excellent
84 reviews
from
£29.00
Free cancellation
Language: English
Mobile voucher accepted
Duration: Flexible
Why you’ll love this…
  • Listen to the stories told by New Yorkers with personal connections to the 9/11 attacks
  • Pay tribute to those who have fallen during the collapse of the former World Trade Center
  • Gain access to the 9/11 Museum and One World Observatory following a guided tour of Ground Zero
What to expect

Join the all-access tour, which will begin with a 90-minute walking tour covering St. Paul's Chapel, the Firefighter's Memorial Wall and the 9/11 Memorial. Your guide will lead you to the 9/11 Museum (accessible via optional upgrade) where you'll be provided with timed entry tickets to minimize wait times and enjoy the visit at your leisure.

After the museum visit, you'll enter the Observatory (a two-minute walk away, accessible via optional upgrade). This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby of the Freedom Tower with "Voices" - a film dedicated to the men and women of the Twin Towers and the new One World Trade Center. You'll then take the "Sky Pod" elevator, which rises 1,250 ft (381 m) in the air in 60 seconds.

The observation deck begins on the 102nd floor with the See Forever Theater and moves down to the 100th floor, where the main observation deck is situated. Immersive LED displays, interactive touch screen video, and dining options mean there's plenty to do, but the true draw is the view that awaits: the impressive New York City skyline.

Read more
What's included
  • check Live guided walking tour of Ground Zero and 9/11 Memorial
  • check Access to the 9/11 Museum (if ticket option is chosen)
  • check Access to the One World Observatory / Freedom Tower (if ticket option is chosen)
What's not included
  • x_not_included Food and drinks
Where

185 Greenwich St, New York, NY 10007, USA

Meeting point:
Meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
What to remember
  • 9/11 Museum and One World Observatory tickets are available via an optional upgrade (please, see the ticket options in the calendar). 9/11 Museum and One World Observatory tickets are date/time specific and will be assigned based on availability
  • Freedom Tower policy: Tickets are only available on a specific date and time. The date will be the same as your tour date, though actual entry time may vary based on availability. In the case of no availability, you will be notified and given the option to select another date
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum, which may be for directly after your tour ends, depending on availability, or some time later. The museum reserves the discretion not to admit you if you are early or late, you cannot exit and reenter the museum and there is a security checkpoint upon entering the museum. All large bags will need to be checked at the coat check, and whilst food and beverage can be brought in, they must be eaten at Atrium level. No flash photography or taking of phone call is allowed
  • Please arrive 15 minutes early. Tours start on time and if you're late, you may not be able to join the group
  • There is no need to print out the ticket, just tell the guide your name when you arrive
  • The tour operates in rain or snow, please dress appropriately for the weather
  • Videotaping the tour is prohibited without prior permission
Read more
Provider
ExperienceFirst Tours
Booking fee
Good news! No extra fees are applied to this booking.
Cancellation policy
Receive a 100% refund if you cancel up to 24 hours before the experience begins.

What people say about this experience

Excellent

4.7 /5

Based on 84 reviews from verified customers


Review categories

Service

4.9/5

Safety

4.9/5

Value for money

4.3/5

Staff

4.9/5


74%
25%
1%
0%
0%

Sort by:

  • D

    DebLynnP

    Verified booking

    5

    8 October 2025

    Travelled as a couple


    Die Tour war sehr interessant. Wir hatten einen tollen Guide (Jorge). Durch ihn haben wir wertvolle Informationen über Ground Zero und das 9/11 Memorial erhalten. Besonders bewegend war es, als er geschildert hat, wie er und eine Frau, die ja quasi direkt vor Ort waren, den 09.11.2001 erlebt haben. Wir waren zum Sunset im OW Observatory und haben einen traumhaften Sonnenuntergang erlebt.

  • E

    Erna

    Verified booking

    4.6

    12 January 2024

    Travelled with family


    De gids was een zeer vriendelijke gepensioneerde "local" die vol passie over "zijn" stad vertelde en over de dag 9/11 zelf. WE hadden ook kaartjes voor de One World geboekt maar helaas was het zwaar bewolkt en zouden we de stad niet kunnen zien vanaf de top.. Gelukkig bood men ter plaatse aan dat we het kostenloos konden omboeken naar een andere dag. Hier hebben we dankbaar gebruik van gemaakt

  • Y

    Yvonne

    Verified booking

    5

    4 January 2024

    Travelled with family


    Guide frühzeitig vor Ort und sehr gut zu finden. Sehr kompetent und freundlich. Führung lohnt sich. Man bekam vor Ort andere Tickets, mit denen gab es im weiteren Verlauf keine Probleme (bei anderen gebuchten Ausflügen, waren die TUI-Tickets immer unbekannt und führten zu Problemen). Beim Museum keine lange Wartezeit. Das Museum ist absolut sehenswert. Der Tower lohnt sich für einen Blick über New York. Wir hatten allerdings aufgrund Nebels keine gute Sicht.

  • T

    T K

    Verified booking

    3

    1 November 2024

    Travelled with family

  • F

    Fran

    Verified booking

    5

    4 January 2023

    Travelled with family


    Jim was brilliant he knew a lot of facts and also told of of his personal experience which was brill even on the freezing temperatures it was fantastic

  • T

    TUI Musement Traveler

    Verified booking

    5

    22 May 2023

    Great detail tour guide very knowledgeable.

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