Cruzeiro de catamarã Costa Dorada com churrasco

The transport didn’t arrive at the pick up point and so we were not able to go on our trip, we reported it to TUI by phone and after an hour we were told that they didn’t know why the transport didn’t arrive, we are waiting an explanation and compensation.

Safety was taken seriously by all crew members before and during the experience. However there were too many people on the boat meaning there wasn't room for everyone on the nets.

There were too many people on the boat. Staff were pleasant but were unable to cater to everyone. Getting a life jacket for me and my child was not easy, they were uncomfortable and we were left to find and put on our own life jackets. Getting a drink was problematic as I had to push past people to get to the bottles to pour for myself and child. No room to move around the boat, stuck on an uncomfortable seat while others had secured the netting. Not nearly as good as other boat trips.

Pick up point not clear. Main problem: too many people - not an enjoyable cruise if we don’t have any choice about where to sit, or any opportunity to move about the boat. We were among the last on the boat (came from bus). Staff seemed pleasant enough but harassed - too many people to serve. Eventually we were told to pour our own lukewarm drinks, but there was no space to do this without getting in people’s way. Two chances to go into water, but nothing to do or see. Life jackets not great.

Happy with the entire day. Staff worked hard to ensure they received the best possible experience.

Our family enjoyed the experience.